Terms and Conditions

ITEM INFORMATION AND PRICING:

Premier Grilling.com reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered from the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Premier Grilling.com will not refund the difference to the customer.

In some instances, we may show a picture that does not exactly match the product but helps illustrate how it will look. Some examples include: furniture cushions where we only have a picture of one color but we are offering several colors; gas logs where we show a 24 inch log set but offer other sizes, etc. In these instances, we will ship you the item you order (even though it may be slightly different than the image). Please check the product information and specs before you purchase, or request said information.

Discounts & Coupon Codes:

Please note that a coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise. Generally, each coupon will be item specific. If we a product is priced at the lowest manufacturer allowable selling price, no discounts will be honored for that item.

SHIPPING:

All shipments, unless specifically denoted, are curbside shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Premier Grilling.com can not be held responsible for damages that may occur during delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. Premier Grilling.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Remote or hard-to-reach areas may incur additional shipping fees. This applies to both Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Premier Grilling.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations. Premier Grilling ships only in the contiguous (Lower 48) United States...We DO NOT Ship to Canada, Alaska, Hawaii, or Puerto Rico.

SHIPPING WILL BE CHARGED ON ALL ITEMS LESS THAN $1,000. FREE SHIPPING OFFER IS FOR SPECIFIED ITEMS ONLY EVEN IF SHIPPING IS NOT AUTOMATICALLY CALCULATED IN THE ONLINE SHOPPING CART. In the event that an item does not correctly calculate shipping charges in the online shopping cart, the purchaser will be notified and given the option to cancel or pay the difference in shipping charges.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which carrier handles your shipment. We do not, however, have any control over the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically, we only know what they tell us from that point on. Feel free to direct any questions you have to our Customer Service department.

Most deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

Standard Delivery:

If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 855-PGGRILL (855) 744-7455 to report the damage.

Freight Delivery:

If you authorize the freight company to leave freight without a signature, Premier Grilling.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

Step 1: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

If a pallet(s) or piece(s) is missing: Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces" Call us at 855-PGGRILL (855) 744-7455 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

Step 2: Inspect the packaging for external damage.

If you notice exterior damage: Open the box and inspect for concealed damage before signing the delivery receipt. If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 855-PGGRILL (855) 744-7455. (If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.)

Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.

Please Note: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

Step 3: If there is no visible external damage, please sign for your freight and specifically write this note on the delivery receipt: "Did not inspect for concealed damage."

Step 4: Please inspect your items for concealed damage after the driver has left. You have 3 business days to call us at 855-PGGRILL (855) 744-7455 to report concealed damage.

***From time to time, internet orders may be flagged by our fraud protection team for many reasons. When an order is flagged, the customer will be contacted by a customer service representative within 24 hours. This process may delay the shipment up to 3 business days.

If you have any questions, please feel free to contact us at 855-PGGRILL (855) 744-7455.

Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations only.

PRODUCT EXCHANGES OR RETURNS:

Our Premier Grilling.com 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

Returned in it's original packaging as shipped
Attached with the original receipt
Product CANNOT be used
Customer must obtain a valid RMA before sending the return, please contact us
Product cannot have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use.

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

All returns require previous communication with Premier Grilling.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 855-PGGRILL to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (2) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 855-PGGRILL to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

Item has been installed or used in any manner, or items, which are special ordered such as custom color (ie: outdoor kitchens, color ranges, etc.)
Item has been personalized (embroidery, address plaques, etc.)
Item is opened software, opened music, opened movies, or opened electronics and related equipment; these items can only be exchanged for a replacement of the same item if the original item is defective.
Item contains partial case packs. (bundles)

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

Also, our site is checked daily to verify the security of our site and your transactions.

CUSTOMER SAFETY & SECURITY:

As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 855-PGGRILL.

We may use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites.

If you sign up for any of our email alerts, we will use your email for the purposes of sending out correspondence pertaining to Premier Grilling only. If you sign up for these alerts and wish to unsubscribe later, you may use the unsubscribe link on the bottom of any email message we send, or you can contact us.

WE WILL NEVER SELL YOUR INFORMATION.

PRICE MATCH POLICY:

At Premier Grilling.com, our price match policy is simple! Should you find the same item for a lower price from a competitor at the time of purchase, contact us and we'll match it based on the following guidelines:

We must be able to confirm the lower price in writing (on a website, published in an advertisement, etc.).
If the item has a manufacturer's minimum sale price policy, we are obligated not to sell below that price.
In the rare case the price is actually below our cost (plus shipping and handling), we will not be able to match the price.

You may call us at 855-PG GRILL (855-744-7455, email the quote or link to us at contact.us@premiergrilling.net or fax the quote to us at 469-579-4721. A customer service representative will get back with you shortly.

SALES TAX:

We are required to charge tax on purchases made from Texas. The sales tax rate is 8.25 percent for Texas. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Texas.